Refund & Return Policy
At [AURA STORE], customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a return and refund process as outlined below.
1. Eligibility for Returns
You may request a return if:
✅ The item is returned within [30] days of delivery.
✅ The item is unused, unworn, and in its original packaging with all tags attached.
2. How to Request a Return
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Contact Us: Email us at [Support@aurastore.ltd] with your order number, reason for return, and photos (if applicable).
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Approval: Once approved, we will provide return instructions.
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Shipping: Return the item using a trackable shipping method. The buyer is responsible for return shipping costs unless the return is due to our error.
3. Refund Process
- Once we receive and inspect the returned item, we will notify you via email.
- Approved refunds will be processed within [5-10] business days to your original payment method.
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Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
We replace defective or damaged items at no extra cost. If you need an exchange, contact us within [10] days of receiving your order.
5. Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
- Check with your bank or credit card company.
- If the refund is still missing, contact us at [Support@aurastore.ltd].
6. Return Shipping Costs
- The customer is responsible for return shipping costs unless the return is due to an error on our part.
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7. Damaged or Incorrect Items
If you receive a defective or incorrect item, contact us within [10] days with photos, and we will send a replacement or issue a refund.
8. Contact Us
For any refund or return inquiries, reach out to us at:
📧 Email: [Support@aurastore.ltd]
Robot Dimension: 315×315×79 mm