Lenovo Xiaoxin Pro 16 – Powerful 16" Performance Laptop for Creators & Professionals

Shipping Policy

Thank you for shopping at [AURA STORE]. We aim to provide you with the best shipping experience. Please read our shipping policy below for details on delivery times, costs, and other important information.

1. Shipping Locations

We currently ship to:

• Domestic: [ UNITED ARAB EMIRATES ]
• International: [ ALL CONTRIES ]

If your location is not listed, please contact us at [Support@aurastore.ltd] to check availability.

2. Processing Time

• Orders are processed within [3] business days (excluding weekends and holidays).
• During high-demand periods, processing may take longer.

3. Shipping Methods & Delivery Times

Delivery times may vary based on location, customs processing, and carrier delays.

4. Shipping Costs

• Shipping costs are calculated at checkout based on your location and order weight.
• Free shipping is available on orders over $[150] (if applicable).
• Any customs duties, taxes, or import fees for international orders are the customer’s responsibility.

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order on our website or the carrier’s website.

6. Lost, Stolen, or Delayed Shipments

• We are not responsible for lost or stolen packages once they are marked as delivered.
• If your package is delayed or missing, please contact the shipping carrier first. If you need further assistance, reach out to us at [Support@aurastore.ltd].

7. Address Accuracy

• Please ensure that your shipping address is correct at checkout.
• We are not responsible for undelivered orders due to incorrect addresses.

8. Order Changes & Cancellations

• Orders can be modified or canceled within [1] hours after purchase.
• Once an order has been shipped, it cannot be canceled or changed.

9. Returns Due to Failed Delivery

• If a package is returned to us due to an incorrect address or failed delivery attempt, we will contact you to arrange reshipment (additional shipping fees may apply).

10. Contact Us

If you have any questions about our shipping policy, contact us at:
📧 Email: [Support@aurastore.ltd]

Refund & Return Policy

At [AURA STORE], customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a return and refund process as outlined below.

1. Eligibility for Returns

You may request a return if:
✅ The item is returned within [30] days of delivery.
✅ The item is unused, unworn, and in its original packaging with all tags attached.

2. How to Request a Return

1. Contact Us: Email us at [Support@aurastore.ltd] with your order number, reason for return, and photos (if applicable).
2. Approval: Once approved, we will provide return instructions.
3. Shipping: Return the item using a trackable shipping method. The buyer is responsible for return shipping costs unless the return is due to our error.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you via email.
• Approved refunds will be processed within [5-10] business days to your original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

We replace defective or damaged items at no extra cost. If you need an exchange, contact us within [10] days of receiving your order.

5. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

1. Check with your bank or credit card company.
2. If the refund is still missing, contact us at [Support@aurastore.ltd].

6. Return Shipping Costs

• The customer is responsible for return shipping costs unless the return is due to an error on our part.
• 7. Damaged or Incorrect Items

If you receive a defective or incorrect item, contact us within [10] days with photos, and we will send a replacement or issue a refund.

8. Contact Us

For any refund or return inquiries, reach out to us at:
📧 Email: [Support@aurastore.ltd]